Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 540-699-0558 or make an appointment online!
Das Performance and EAG Performance (shout out to Moe) are the only two places you should ever take your car into if you live in Fredericksburg or if you planned on making a trip to here. Everyone at Das Performance from the front office to the hard working mechanics in the garage are all excellent from top to bottom. They will let you bring your own oil and oil filter for your oil change and they cost a nominal fee for labor (and they deserve more). The same can be said for other tasks like brake pads and rotors replacement as I was able to bring my own parts for my Mercedes and, again, they charged a simple labor fee. Overall I highly recommend Das Performance and want to thank all of the hard working people behind this excellent shop 100%. TLDR You can trust your car here at Das Performance. Thank you very much.
Great job and fair price. I like the automated process for authorizing repairs and paying the invoice.
Excellent mechanics and the service is top notch. Trent the owner went above and beyond and Denver did a great job for us.