Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 540-699-0558 or make an appointment online!
Great shop, nice guys. Got my HPDE inspection done quickly and thoroughly.
I took my European vehicle to them for the first time several months ago & they did a major job: replaced the water pump, "programed" a new battery someone else installed in my vehicle & checked the car overall. A few months have passed and my vehicle runs like new! My most recent visit a couple days ago from the time of this post was for an oil change. I was pleasantly surprised that they gave me a $25 discount on the oil change! According to their website, they are partners with several companies/groups. I found them on Beemer World. Let's just say, I'm planning to take another car to them to have a check engine light diagnostic test performed. I will let you know how that works out!
Top-notch shop. Top-notch service. Respectful and knowledgeable. I couldn't ask for anything better.