Best Auto Repair, Fredericksburg

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

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Reviews

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Das Performance and EAG Performance (shout out to Moe) are the only two places you should ever take your car into if you live in Fredericksburg or if you planned on making a trip to here. Everyone at Das Performance from the front office to the hard working mechanics in the garage are all excellent from top to bottom. They will let you bring your own oil and oil filter for your oil change and they cost a nominal fee for labor (and they deserve more). The same can be said for other tasks like brake pads and rotors replacement as I was able to bring my own parts for my Mercedes and, again, they charged a simple labor fee. Overall I highly recommend Das Performance and want to thank all of the hard working people behind this excellent shop 100%. TLDR You can trust your car here at Das Performance. Thank you very much.

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Great job and fair price. I like the automated process for authorizing repairs and paying the invoice.

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Excellent mechanics and the service is top notch. Trent the owner went above and beyond and Denver did a great job for us.

Partners

ASE (Automotive Service Excellence)
Mitchell1
BMW Car Club of America
Condor Speed Shop
Garagistic
Moosehead Engineering
Porsche Club of America
Auto Zone Preferred Service Center
Advance Auto parts Preferred Service Center
certified tires
Repair Pal
Vivid Racing
VRP
Car Care Aware
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